RETURNS & EXCHANGES

ONLINE ORDER THROUGH WEBSITE

If you need to send them back because of faulty item(s) or defect item(s), you have 30 days from the date you received your order to exchange and return. No refund is allowed.

Shipping is complimentary on all exchanges; and you need to bear the shipping cost to us. However, we will bear the shipping cost when we send back to you (only for the first time of exchange).

Please make sure your items are returned new, unused and with all ALHUMAIRA tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

 

Important thing to note is that we will not entertain any exchange / refund at the boutique if you order online.

Please contact our customer care team by emailing support@alhumaira.com if you have any further questions.

 

RETURNING YOUR PURCHASE (ONLINE ORDER)

Simply email or call us and send your item(s) back to us within 30 days of receiving your order.

Please follow the steps below to return your purchase.

    1. Email us at support@alhumaira.com and state the reason(s) why you need to return.
    2. You can return the items once we reply your email.
    3. Make sure your items are returned new, unused and with all ALHUMAIRA tags still attached.
    4. Once you send back your item(s), we assume you agreed our T&C and our Return Policy.

     

    You can return using any secure means, but we may not accept liability. Please email support@alhumaira.com if you intend to do this and send your purchase to the following address:

    ALHUMAIRA HQ
    No. 9, Jalan Setia Dagang AJ,
    U13/AJ, Seksyen U13, 
    40170 Setia Alam,
    Shah Alam, Selangor,
    Malaysia.

    +603-3358 1166

    Working hour 10am - 5pm (GMT +0800)
    Monday to Friday
    (Except Malaysia Public Holiday)


    OUR POLICY

    All items must be returned new, unused and with all ALHUMAIRA tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

    REPEATED RETURNS

    We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your ALHUMAIRA account.

    LATE RETURNS

    Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period are accepted at the discretion of ALHUMAIRA. Under the rare occasion that the customer failed to return the item within the stipulated time, a valid reason must be provided.

    HIJAB / INNER

    Please take care trying on items as all products must be returned in a new and unused condition with all ALHUMAIRA tags still attached.

    COLORS

    We have made every effort to display the colors of our products that appear on ALHUMAIRA's website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

    FINAL SALE

    During our sale clearance, products marked as final sale cannot be returned or exchanged.